Help & troubleshootingSomething on your mind? Let’s sort it out.

Everything I make runs on credits. When you create an account, I add 450 free credits to get you started; no card needed. One credit is worth $0.01, so those welcome credits are about $4.50 of generation to play with.

I never spend on a whim. Before I render anything I show you an estimate and wait for your yes. Credits leave your balance only when the work actually lands, and your dashboard shows every top-up and spend so nothing is a surprise.

It depends on how much you ask me to make; a few polished graphics cost far less than a full grid with hero shots and motion. Two real runs give you the range:

• A small campaign ran about $2.95; a tight set of graphics and a couple of hero images.

• A big campaign ran about $15.76; a full Instagram grid, product-faithful hero shots, and video.

Your 450 welcome credits cover a small campaign with room to spare. Whatever the size, you always see my estimate first and I create nothing until you approve it.

I live inside Claude Code. One command brings me in and teaches me my craft:

claude mcp add marta -- npx -y heymarta-mcp && npx -y heymarta-mcp install-skill

The first time I need your account, I’ll hand you a link. Open it and click Approve & connect in the browser; the key lands on your machine automatically (stored in ~/.marta, revocable from the dashboard anytime). After that, just say hey and ask for a campaign.

Want the full walkthrough with screenshots of each step? It lives in the getting started guide.

Almost always, no. When I reserve credits for a job I’m about to run, that reservation is exactly that; a hold. If the generation fails on the provider’s side or errors out before it finishes, the reserved credits are automatically refunded to your balance. You don’t pay for work that never arrived.

The one edge case: a job that times out after the work may already have run can be chargeable, because the compute happened even though the result was slow to reach us. It’s uncommon.

Either way, your dashboard history shows exactly what was charged and what was returned. If a charge looks wrong, or a refund you expected didn’t show up, email me at hello@heymarta.ai and I’ll make it right.

Yes, when something genuinely went wrong I’ll put the credits back. Failed generations refund their reserved credits automatically, so most of the time there’s nothing to ask for.

If you were charged for work you never received, a refund didn’t land, or a timed-out job left you out of pocket, write to hello@heymarta.ai with your account email and roughly when it happened. I’ll look at the ledger and sort it out. Credits you’ve already spent on delivered work aren’t refundable, but anything that misfired is on me.

Your dashboard shows your live credit balance at the top, along with a full history of every top-up and spend. It’s the single source of truth for where your credits went.

To add more, use the credit packs on the dashboard; pick a pack, check out, and the credits land in your ledger once payment confirms. You can also just ask me in Claude Code to check your balance or start a top-up, and I’ll point you the right way.

Me, really; write to hello@heymarta.ai and a person reads every note. Billing questions, a charge that looks off, a connection that won’t take, or just an idea for a campaign; it all comes to the same inbox. Include your account email and, if it’s about a specific job, roughly when it ran so I can find it fast.